Software DevelopmentUnit and Integration Testing for Support Ticket Systems
Software Developer
Use isolated tests for decisions and integration tests for behavior across system boundaries. Practice with five tickets including a missing owner and one unknown priority.
10 lessons · Portfolio project
Website DevelopmentContent and Search Visibility for Education Websites
Web Developer
Write descriptive page titles, headings and internal links that match the page purpose. Practice with six sample courses, three categories and one empty search.
10 lessons · Portfolio project
Human Resources (HR)HR Reporting and Metrics for Employee Training Programs
HR Operations Specialist
Define the population and time window before calculating an operational measure. Practice with three fictional practice tickets and two scored samples.
10 lessons · Portfolio project
Proposal DevelopmentReview Comments and Corrections for Training Services Proposals
Proposal Specialist
Prioritize issues by impact and verify each correction against the actual draft. Practice with two learner cohorts, a schedule and three learning outcomes.
10 lessons · Portfolio project
Cleared RecruitmentPipeline Stage Definitions for Program Management Hiring
Cleared Talent Recruiter
Define entry and exit criteria and track unique candidates in each requisition. Practice with three fictional work histories and one availability conflict.
10 lessons · Portfolio project
FinanceCost and Margin Analysis for Project Budgeting
Finance Analyst
Define revenue, relevant cost and the calculation used for the margin. Practice with four cost lines, a revised estimate and an approved scope change.
10 lessons · Portfolio project
SalesDiscovery Calls · Define a measurable outcome
Business Development Representative
Practice how to define a measurable outcome for discovery calls using a worked example and a case exercise.
10 lessons · Portfolio project
MarketingContent Marketing · Establish a baseline
Content Marketing Specialist
Practice how to establish a baseline for content marketing using a worked example and a case exercise.
10 lessons · Portfolio project
TechnologyCloud Support · Establish a baseline
Cloud Support Associate
Practice how to establish a baseline for cloud support using a worked example and a case exercise.
10 lessons · Portfolio project
DesignUX Research · Establish a baseline
UX Researcher
Practice how to establish a baseline for ux research using a worked example and a case exercise.
10 lessons · Portfolio project
AI & DataSQL & Power BI Reporting · Establish a baseline
Business Intelligence Analyst
Practice how to establish a baseline for sql & power bi reporting using a worked example and a case exercise.
10 lessons · Portfolio project
OperationsCustomer Support · Establish a baseline
Customer Support Specialist
Practice how to establish a baseline for customer support using a worked example and a case exercise.
10 lessons · Portfolio project
Software DevelopmentDebugging and Observability for Support Ticket Systems
Software Developer
Reproduce the issue, trace the request through each stage and record the first point where behavior differs. Practice with five tickets including a missing owner and one unknown priority.
10 lessons · Portfolio project
Website DevelopmentBrowser Testing and Regression Checks for Education Websites
Web Developer
Write test steps around user outcomes and record environment details when a result differs. Practice with six sample courses, three categories and one empty search.
10 lessons · Portfolio project
Human Resources (HR)Exception Handling and Handoffs for Employee Training Programs
HR Operations Specialist
Record the exception, impact, evidence and person authorized to make the next decision. Practice with three fictional practice tickets and two scored samples.
10 lessons · Portfolio project
Proposal DevelopmentRisk and Dependency Planning for Training Services Proposals
Proposal Specialist
Document the trigger, likely impact, response and owner for a proposal or delivery risk. Practice with two learner cohorts, a schedule and three learning outcomes.
10 lessons · Portfolio project
Cleared RecruitmentDelay Reporting and Escalation for Program Management Hiring
Cleared Talent Recruiter
Measure time in stage and route blockers to the person authorized to act. Practice with three fictional work histories and one availability conflict.
10 lessons · Portfolio project
FinanceFinancial Controls and Exceptions for Project Budgeting
Finance Analyst
Specify the control, evidence it produces and the process for an unresolved exception. Practice with four cost lines, a revised estimate and an approved scope change.
10 lessons · Portfolio project
SalesDiscovery Calls · Establish a baseline
Business Development Representative
Practice how to establish a baseline for discovery calls using a worked example and a case exercise.
10 lessons · Portfolio project
MarketingContent Marketing · Map stakeholders
Content Marketing Specialist
Practice how to map stakeholders for content marketing using a worked example and a case exercise.
10 lessons · Portfolio project
TechnologyCloud Support · Map stakeholders
Cloud Support Associate
Practice how to map stakeholders for cloud support using a worked example and a case exercise.
10 lessons · Portfolio project
DesignUX Research · Map stakeholders
UX Researcher
Practice how to map stakeholders for ux research using a worked example and a case exercise.
10 lessons · Portfolio project
AI & DataSQL & Power BI Reporting · Map stakeholders
Business Intelligence Analyst
Practice how to map stakeholders for sql & power bi reporting using a worked example and a case exercise.
10 lessons · Portfolio project
OperationsCustomer Support · Map stakeholders
Customer Support Specialist
Practice how to map stakeholders for customer support using a worked example and a case exercise.
10 lessons · Portfolio project