Software DevelopmentRetries and Duplicate Events for Support Ticket Systems
Software Developer
Use a stable event or request identifier to recognize previously handled work. Practice with five tickets including a missing owner and one unknown priority.
10 lessons · Portfolio project
Website DevelopmentKeyboard Navigation for Education Websites
Web Developer
Follow the main visitor journey using keyboard controls and inspect focus at each step. Practice with six sample courses, three categories and one empty search.
10 lessons · Portfolio project
Human Resources (HR)Scheduling and Escalation for Employee Training Programs
HR Operations Specialist
Work backward from milestones and specify how overdue or blocked work is escalated. Practice with three fictional practice tickets and two scored samples.
10 lessons · Portfolio project
Proposal DevelopmentPast Performance Evidence for Training Services Proposals
Proposal Specialist
Choose completed work based on documented relevance to the request and verify factual claims. Practice with two learner cohorts, a schedule and three learning outcomes.
10 lessons · Portfolio project
Cleared RecruitmentRecruiting Data Minimization for Program Management Hiring
Cleared Talent Recruiter
Collect only the information needed at the current stage and restrict access to the approved audience. Practice with three fictional work histories and one availability conflict.
10 lessons · Portfolio project
FinanceForecasting and Sensitivity for Project Budgeting
Finance Analyst
Project a base case from explicit drivers and test what happens when an assumption changes. Practice with four cost lines, a revised estimate and an approved scope change.
10 lessons · Portfolio project
SalesB2B Prospecting · Compare results with the goal
Sales Development Representative
Practice how to compare results with the goal for b2b prospecting using a worked example and a case exercise.
10 lessons · Portfolio project
MarketingEmail Marketing · Plan the next iteration
Email Marketing Specialist
Practice how to plan the next iteration for email marketing using a worked example and a case exercise.
10 lessons · Portfolio project
TechnologyProduct Analytics · Plan the next iteration
Product Analyst
Practice how to plan the next iteration for product analytics using a worked example and a case exercise.
10 lessons · Portfolio project
DesignGraphic Design Projects · Plan the next iteration
Digital Designer
Practice how to plan the next iteration for graphic design projects using a worked example and a case exercise.
10 lessons · Portfolio project
AI & DataGenerative AI Workflows · Plan the next iteration
Generative AI Workflow Specialist
Practice how to plan the next iteration for generative ai workflows using a worked example and a case exercise.
10 lessons · Portfolio project
OperationsProject Management · Plan the next iteration
Project Coordinator
Practice how to plan the next iteration for project management using a worked example and a case exercise.
10 lessons · Portfolio project
Software DevelopmentSQL Queries and Reconciliation for Support Ticket Systems
Software Developer
Define the grain of a query and reconcile its output against known fixture totals. Practice with five tickets including a missing owner and one unknown priority.
10 lessons · Portfolio project
Website DevelopmentWeb Performance for Education Websites
Web Developer
Measure a repeatable baseline, identify the largest cost and retest one change at a time. Practice with six sample courses, three categories and one empty search.
10 lessons · Portfolio project
Human Resources (HR)Communication Templates for Employee Training Programs
HR Operations Specialist
Write task-specific messages with a clear action, deadline and channel for questions. Practice with three fictional practice tickets and two scored samples.
10 lessons · Portfolio project
Proposal DevelopmentPricing Inputs and Assumptions for Training Services Proposals
Proposal Specialist
Identify estimate drivers and reconcile quantities between technical and pricing documents. Practice with two learner cohorts, a schedule and three learning outcomes.
10 lessons · Portfolio project
Cleared RecruitmentScheduling and Candidate Updates for Program Management Hiring
Cleared Talent Recruiter
Offer time windows, confirm the time zone and communicate the next step without sharing restricted details. Practice with three fictional work histories and one availability conflict.
10 lessons · Portfolio project
FinanceCash Flow Scheduling for Project Budgeting
Finance Analyst
Start from opening cash, list dated inflows and outflows, and calculate closing cash. Practice with four cost lines, a revised estimate and an approved scope change.
10 lessons · Portfolio project
SalesB2B Prospecting · Plan the next iteration
Sales Development Representative
Practice how to plan the next iteration for b2b prospecting using a worked example and a case exercise.
10 lessons · Portfolio project
MarketingContent Marketing · Define a measurable outcome
Content Marketing Specialist
Practice how to define a measurable outcome for content marketing using a worked example and a case exercise.
10 lessons · Portfolio project
TechnologyCloud Support · Define a measurable outcome
Cloud Support Associate
Practice how to define a measurable outcome for cloud support using a worked example and a case exercise.
10 lessons · Portfolio project
DesignUX Research · Define a measurable outcome
UX Researcher
Practice how to define a measurable outcome for ux research using a worked example and a case exercise.
10 lessons · Portfolio project
AI & DataSQL & Power BI Reporting · Define a measurable outcome
Business Intelligence Analyst
Practice how to define a measurable outcome for sql & power bi reporting using a worked example and a case exercise.
10 lessons · Portfolio project
OperationsCustomer Support · Define a measurable outcome
Customer Support Specialist
Practice how to define a measurable outcome for customer support using a worked example and a case exercise.
10 lessons · Portfolio project